PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with Louisville Water and MSD to offer flexible payment plans for your water debt.
Times are tough, and many are suffering from the effects of COVID-19 and the economic downturn. Louisville Water and Louisville MSD offer payment plans to help customers get back on their feet and protect themselves from water shutoffs.
There is a small transaction fee of $2.50 for all credit, debit, Google Pay and Apple Pay payments up to $500.
For bank transfers (ACH), the fee is reduced to $1.50 for all payments up to $500.
For all payments of $500 or more, there is a 3% transaction fee.
Sign up in minutes with three easy steps:
1. Choose a plan that works for you. We offer a wide range of options.
2. Make your first payment. We accept credit/debit cards and bank transfers (ACH)
3. Pay off your balance over time with the flexibility to make changes when you need it. We make it easy with automated monthly payments and reminders.
Anyone with a total balance of $20 or more is automatically qualified for a flexible payment plan.
Your payment plan covers your past due balance and your current charges as of today. You must pay all new water bills with Louisville Water directly.
Your new bills must be paid to Louisville Water to keep your water on. Your payment plan payments will be paid to PromisePay. PromisePay is here to help you pay off your past due balance and your most current bill only.
If you are going to be late with a payment or need to make a change to your plan, just let us know. We are here for you and will do whatever we can to help you make it work.
Once you are enrolled in a payment plan with PromisePay, you have to keep up on your monthly payments AND pay all future water bills directly with Louisville Water. If you stay current on both your plan payments and pay all new water charges, you can avoid shut offs and keep your account in good standing.
Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.
Louisville Water will be resuming shutoffs for commercial accounts around February of 2021. Residential shutoffs will begin at a later date (not yet determined). Sign up for a flexible payment plan to avoid losing water service.
Call PromisePay at 502.369.7669. Agents are available Monday through Friday 8am–6pm.
Call Louisville Water directly at 502.583.6610. Agents are available Monday through Friday 8am–6pm.
You can fill out this form for a leak adjustment and submit the form to Louisville Water.
You can fill out the landlord agreement form and submit the form to Louisville Water.
Call Louisville Water directly at 502.583.6610. Agents are available Monday through Friday 8am - 6pm. For more information, visit Louisville Water’s website here.