I need a payment plan
We offer flexible payment plans to pay off your balance over time. Look up your account to see what your options are.
My water is off and I want to get it turned back on
To get your water service turned back on, you must make a required payment (payment amount based on your balance due) and start a payment plan with PromisePay to cover the remaining balance.
If you make your payment before 5PM on a business day, your services will be restored the next day by 11:59PM. If you make your payment after 5PM, the water company will restore your services within two business days, by 11:59PM. Make sure your main valve is set to the off position to get water turned back on.
I can't pay the required amount today
Signing up for a payment plan will help you keep your water on and keep your account in good-standing. Once you look up your account, you can request a reminder to sign up later.
I need help with something else
For questions about enrolling in a payment plan, please call us at 502.369.7669.
For all other questions about your Louisville Water account, please call Louisville Water directly at 502.583.6610.